Many industries are burdened by legacy technology and processes that no longer make sense in the current context. This makes for fertile ground for disruption. Consider what happened to mobile operato[...]
I recently returned from GBTA in Boston after a long hiatus of attending this annual event. It was nice to be back and see some old friends and lots of new faces. I was honored by an invitation to spe[...]
It’s amazing how, over the years, so many people have said to me, “Jim, you really need to get some professional help.” I never really understood what they meant by that, but maybe someday I will. Thi[...]
Early last week I had an Op-ed published in The Beat on the topic of “Full Content” (if you are a subscriber to The Beat, you can see my Op-ed here). I then read, with interest, James Filsinger’s resp[...]
Of course it’s hard to believe that we even have to Ask the Question as to whether or not the major PSS’ will allow their customers to innovate. After all, it is a “customer is always right” relations[...]
I am sure most everyone knows by now that just before the holidays a jury in the USAir v Sabre antitrust trial determined that certain provisions found in most GDS/airline distribution agreements were[...]
Yesterday in New York City, an 11-person jury determined that Sabre, through certain provisions in the Sabre/USAir contract, violated U.S. antitrust law and found those provisions harmed competition[...]
I thought I would summarize a few of the concepts and themes I heard throughout the recent IATA WPS held in Dubai. I didn’t take copious notes so quotes are not exact and quotations are for emphasis o[...]
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