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Airline Voice Radio Podcast, Episode 06: Small-scale innovation, with Henry Harteveldt

As highlighted in the recent report, Airlines: A Path Back to Profitability, the Covid-crisis has stripped the airline industry of more than $118 billion - challenging the industry to its core. Yet, it has also heralded an era of unprecedented opportunity – including a renewed vigor for innovation, with 88% more airline executives expecting retailing innovation to be “extremely important” during business recovery compared to pre-Covid times.

In this episode, report author Henry Harteveldt joins Jim in the studio to discuss the study’s key findings. Listen to this new episode and find out more about:

• Why ''airlines should get serious about retailing''

• The need for airlines to be in control of their destiny

• How busting down the organizational silos will help airlines innovate by focusing on action

“Let's talk about the little ‘i’ in innovation - you can make small tweaks and have really big gains, particularly on customer-facing initiatives,” Jim Davidson, CPO at Accelya Group, in conversation with Henry Harteveldt.

Episode 06 is now live, and you can listen by clicking the button below.

Listen now

 

This article is also published on the Accelya Blog.

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