We all know that direct connects have many benefits: reduced distribution costs, pricing transparency, a more personalized shopping experience. But again, you already know all about those, so I want to talk to you today about a benefit many seem to be overlooking: EMD & Reporting.
Lately, I’ve been hearing an awful lot about the need for an accessible standard metric when it comes to the purchasing of ancillary services. It’s a corporate travel manager’s headache… having access to detailed purchase data. For years the travel industry has looked for the credit card industry to solve the problem. Stop looking, I say… if it hasn’t happened by now, it’s probably not going to happen.
So back to the corporate travel manager. How does she know if Business Traveler Smith is charging a checked bag or an in-flight cocktail? Wi-Fi to do work or another bottle of Pinot? Business Traveler Smith has a bit of a reputation for over-serving himself at the Christmas party. How does the travel manager know that he’s not doing the same thing on the company dime every time he gets sent to Detroit? Okay, a bit of tongue and check here but in real corporate traveler manager life, corporations want the best ROI on their travel spending and that includes wanting to pay for necessities and agreed traveler convenience items and not, in this case, Business Traveler Smith’s love of white wine. Airline ancillaries are quickly becoming a way of life in corporate travel management, which is all well and good, but it’s no help if the corporations can’t track them. Read the rest of this entry »