Jay, I found your recent commentary on AA’s Direct Connect initiative quite interesting. Frankly, I was hoping that it would have taken much longer before anyone found out that of the various Farelogix teams, the one working on the AA Direct Connect project is actually made up of zombies.
Although I am tempted to spend some time correcting the record on the parts of my quotes that were left out or taken out of context, I recognize that the piece was based on opinion, and not actual reporting. That said, I was surprised that you left out commentary on some very relevant issues, but maybe additional commentary from you is forthcoming. With that in mind, I wanted to offer the following possible topics for your consideration:
Perhaps in a future piece you could share your thoughts on why when our industry is clamoring for transparency (transparency purported to be available through the GDS, mind you), Sabre—a distribution intermediary with a large US market share that is trusted and paid by American Airlines and other airlines to distribute their product—was able to secretly bias travel agency displays against American Airlines in retaliation for its Direct Connect initiative. It would be great to hear your views on the state of our industry’s competitive landscape when it seems that some travel agencies were coerced to participate in this secret, Sabre-led boycott of American Airlines—a boycott that was detrimental to American Airlines, its corporate and leisure consumers, and its airline partners. According to alleged internal Sabre emails and documents, this boycott was specifically designed to punish American Airlines for its Direct Connect initiative. Maybe some Sabre executive will grant you an open interview on these topics… or at least respond to email questions. Read the rest of this entry »